Return Policy: 

Our #1 priority is for you to be satisfied with your order from Hello Sunshine, so please carefully review the return policy. 

*All eligible returns are issued in the form of store credit.*

We gladly accept returns of full-priced (discounts below 20% allowed), unworn, unwashed, unaltered, undamaged, or defective items for store credit in the form of an digital gift card, as long as your return is initiated within 7 days of delivery.

NO EXCEPTIONS!

Return Time Frame and Process:
You have 7 days from receiving your order to initiate a return. To initiate a return, please email heysunshineboutique@gmail.com. Customer is responsible for return shipping costs. Once the item(s) are received and the return has been approved, your store credit will be issued in 3-5 business days, via email.
We believe one week from the delivery date gives you ample time to try on your item and decide whether it’s right for you.

 Eligible Return Items:
-Must have ALL tags attached
-No smell of perfume, smoke, etc.
-Free of human and animal hair
-Free of makeup marks
-Neatly packaged

Non-Eligible Returns Items:
-Items with a 20% or more discount (including sale & flash sale items)
-Accessories (including tumblers, hair accessories and jewelry)
-Shoes
-Auction items
-Claim Game items

Denied Returns & Restocking Fee:
If returns do not meet these requirements, the return may be denied. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Heysunshineboutique@gmail.com. Please note that returns will need to be sent to the following address: 5486 32Nd ave Center Point IA 52213

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Heysunshineboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued store credit. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Heysunshineboutique@gmail.com. Please note that returns will need to be sent to the following address: 5486 32Nd Ave Center Point IA 52213

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To ensure every customer receives items in beautiful, wearable condition, all returned merchandise must be sent back free of stains, odors (including perfume, lotion, smoke, or other fragrances), excessive pet or human hair, makeup marks, stains, deodorant marks, or any other signs of wear, and must be in original condition with tags still attached.

If a return arrives with any of the above issues, the item will be considered ineligible for a return or refund, as we are unable to place the item back into our inventory for resale.

If a return does not meet these requirements, our team will carefully review the item and document the issue with photos or video for transparency (unless for odor). The customer will be contacted and provided with an explanation and visual evidence of why the return was denied.

Because we cannot resell items that do not meet our return standards, store credit will not be issued for these returns.

Customers will have the following options:

• Invoice for return shipping label: We can send the item back using a return shipping label for $9, which will be invoiced before the item is mailed.

• Include the item with a future order: If you plan to place another order with us, we are happy to include the item in that shipment at no additional cost.

If we do not receive a response and payment regarding return shipping within 14 business days, we reserve the right to dispose of the item. By completing your purchase, you acknowledge that you waive the right to dispute or challenge a rejected return, as the return determination is made according to the policies agreed to during checkout.

As a small boutique, we take great pride in the quality and condition of the items we send to our customers. These guidelines help us ensure every shopper receives items that meet the same standard of care and quality.

You can always contact us for any return question at Heysunshineboutique@gmail.com. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Claim game and sale items over 20% are FINAL SALE ITEMS AND CANNOT BE RETURNED.

Unfortunately, we cannot accept returns on sale items (over 20%) or gift cards.

Defective Items:
If you receive a defective item, please email heysunshineboutique@gmail.com within 2 days of receiving the order. Include a photo of the damaged item in the email.

NO ORDER CANCELLATIONS – NO EXCEPTIONS

Once an order is placed, it is immediately processed and cannot be canceled or changed for any reason. We do not offer order cancellations, and we are unable to make changes to items in your order once it is submitted.

Exchanges

We do not offer direct exchanges.

If you need a different item or size, simply place a new order using your store credit once your return is processed.

Please review your order carefully before checking out!

If you have any questions, please email heysunshineboutique@gmail.com.